Paula MacKinnon is Executive Director of Califa Group, the largest library network in California. Califa brokers the procurement of library products for California libraries, administers statewide and federal grant projects including a statewide ebook platform, and offers Continuing Education training through the Infopeople project. She is a library professional with 20+ years’ experience developing and managing innovative web services for public and special libraries. Her recent projects include award-winning library services enki Library, a California ebook platform that makes ebook ownership a reality for libraries; Discover & Go, a downloadable museum pass platform for California libraries; and LiveChat, an eGovernment Customer Relationship Management service provided by libraries. Paula holds a master’s degree in library science from Dalhousie University.